PI Case Coordinator Training
Welcome to the PI Case CoordinatorΒ ("Administrative Assistant", "Client Case Coordinator") Training Program.
This course is designed to prepare you to operate effectively and confidently within a structured, fast-paced healthcare environment.
π In this course, you will learn how to:
- Manage patient intake and client interactions
- Schedule and coordinate appointments efficiently
- Organize and maintain accurate files and documentation
- Support billing and reporting processes
- Execute daily workflows with consistency and structure
π Key Skills You Will Develop:
- Organization and system management
- Accuracy and attention to detail
- Communication and coordination
- Time management and prioritization
- Problem-solving in real-time situations
β‘ Core Focus: This role is centered on maintaining smooth daily operations, ensuring nothing falls through the cracks, and supporting both clients and internal teams with professionalism and precision.
π― Goal: By the end of this training, you will be able to run your daily workflow independently, stay organized under pressure, and contribute to a high standard of service and operational excellence.
| Responsible | McNeil Advantage Support Team |
|---|---|
| Last Update | 03/21/2026 |
| Members | 2 |
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π’ SECTION 1 β π Welcome & Role Overview4Lessons Β·
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π Article 1.1 β Welcome to the Role
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π Doc 1.2 β Role Expectations & Success Standards
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π₯ Video 1.3 β Welcome Video
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π§ Quiz 1.4 β Welcome & Role Overview
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π΅ SECTION 2 β ποΈ Daily Workflow5Lessons Β·
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π Article 2.1 β Daily Schedule Overview
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π Doc 2.2 β Start-of-Day / End-of-Day Checklist
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πΌοΈ Image 2.3 β Desk Setup Reference
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π₯ Video 2.4 β Daily Workflow Walkthrough
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π§ Quiz 2.5 β Daily Workflow
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π‘ SECTION 3 β π§Ύ New Patient Intake Process4Lessons Β·
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π Article 3.1 β New Patient Workflow
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π Doc 3.2 β Intake Checklist
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π₯ Video 3.3 β Intake Workflow Walkthrough
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π§ Quiz 3.4 β New Patient Intake
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π SECTION 4 β π Intake Form Review5Lessons Β·
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π Article 4.1 β How to Review the Intake Form Correctly
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π Doc 4.2 β Page-by-Page Intake Form Review Guide
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π Article 4.3 β Common Intake Mistakes to Catch
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π₯ Video 4.4 β Intake Form Review Demo
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π§ Quiz 4.5 β Intake Form Review
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π΄ SECTION 5 β βοΈ Lien Process5Lessons Β·
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π Article 5.1 β Understanding the Lien Process
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π Doc 5.2 β Lien Workflow SOP
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π Article 5.3 β Lien Follow-Up Standards
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π₯ Video 5.4 β Lien Process Demo
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π§ Quiz 5.5 β Lien Process
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π£ SECTION 6 β π Scheduling & Calendar Management5Lessons Β·
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π Article 6.1 β Scheduling Standards
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π Doc 6.2 β Calendar Entry Template
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π Article 6.3 β Scheduling Rules
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π₯ Video 6.4 β Calendar Scheduling Demo
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π§ Quiz 6.5 β Scheduling & Calendar
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π€ SECTION 7 β π Add New PI Case5Lessons Β·
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π Article 7.1 β Purpose of the PI Case Record
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π Doc 7.2 β Field-by-Field PI Case Entry Guide
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π Article 7.3 β PI Case Data Standards
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π₯ Video 7.4 β PI Case Entry Demo
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π§ Quiz 7.5 β Add New PI Case
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β« SECTION 8 β π³ Billing & Treatment Cycle5Lessons Β·
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π Article 8.1 β Treatment Cycle Overview
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π Doc 8.2 β Treatment Verification & Reminder SOP
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π Article 8.3 β Reminder Standards
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π₯ Video 8.4 β Treatment Cycle Demo
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π§ Quiz 8.5 β Billing & Treatment Cycle
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βͺ SECTION 9 β β Case Closure & Quality Control5Lessons Β·
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π Article 9.1 β Closing a Case Correctly
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π Doc 9.2 β Case Closure Checklist
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π Article 9.3 β Quality Control Standard
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π₯ Video 9.4 β Case Closure Demo
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π§ Quiz 9.5 β Case Closure
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π© SECTION 10 β π Final Certification4Lessons Β·
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π Article 10.1 β Final Review
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π Doc 10.2 β Final Readiness Checklist
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π§ Final Quiz 10.3 β Certification Assessment
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π Certificate of Completion
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